Best Western London Ilford Hotel

The staff at the front desk we’re brilliant but two members stood out with exceptional customer service skills , the man’s name I don’t know but the lady’s name was Anna , every time we’ve spoken she’s made me feel at ease immediately, every issue we’ve had (not many to be fair) has been dealt with both quickly and efficiently, how she even manages to understand me is beyond me , but when conversing if she misses something she politely smiles and asks to be retold , assets to your company these two members of staff great attitudes and hopefully will go very far , the cleaners also deserve a mention brilliant at what they do and couldn’t help but be impressed on a daily basis , well done everyone 👏🏻👏🏻👏🏻👏🏻👏🏻

Clean white covers on the bed, fantastic breakfast with crepes, cossants, juices, fruits, vegetables,coffee, tea, ham, sausage, eggs, cooked mushrooms and more, So Wonderfull!! Anna at the front desk was exceptional, very informative, friendly and nice!! The ladies servicing the breakfast area are wonderful! They work very hard!. Close to underground, and bus transport into London and more. 2-3 trains to London, depending where you go! Close to a wetherspoons pub for dinner.

Firstly I have to mention the amazing staff. Especially Anna, nothing was too much trouble. Very quick check in, even though I arrived a lot earlier than expected. But Anna make sure that I was checked in and that my room was available. The location is perfect, very near the train station and I would advice that you use the York Road Exit at Ilford train Station, which is just 2 mins walk to the hotel. I would highly recommended this hotel. All staff were very professional. Especially when one evening a very rude guest was professionally assisted by another member of staff who was on duty. I didn't get his name. But yet again I have to give him 5 stars for the amazing way that this young man handled what could have been a very nasty situation. All in all. Well done for making my stay an amazing experience. Will definately be returning there soon :)))

Room was clean, bed was comfortable and the breakfast was awesome. The staff were nice and helpful, location near the Elizabeth line was good. Everything worked really great.

Everything was good and as expected, very warm , cosy rooms, cleaned every day, tea, coffe facilities in a room, replenished daily, clean towels every day, plentiful excellent breakfast, served from very earlier in the morning ( everything ready from 6.30 am) . Staff very polite and helpful. Good parking facilities. I have stayed in the hotel 12 days, traveled for training in London. I have satisfied with stay in the hotel for 98%